Privacy Policy | Your Data, Your Rights

The Information We Collect

At Complete Bathroom Renovations, your privacy is a top priority. As a provider of professional bathroom renovation services, we are committed to managing your personal details responsibly, openly, and in line with Australian privacy legislation. This section explains the kinds of information we gather, how it is obtained, and the reasons we use it to support the services we deliver.

Types of Information We Collect

While working with you on your renovation project, we may collect the following categories of information:

Personal Details: Your name, phone number, email address, and any other basic identification information you choose to share with us.
Property Information: The address where the renovation will take place, enabling us to prepare accurate quotations, schedule work, and provide services efficiently.
Project Enquiries: Information you provide when submitting forms, sending emails, or speaking with us over the phone, including notes, questions, and project requirements.
Website Usage Data: Non-personal technical information such as the type of browser or device you use, pages you view, how long you spend on our site, and referring links, collected automatically through analytics tools.

How We Collect This Information

Depending on how you interact with our business, your details may be collected in the following ways:

Directly from you: When you complete an enquiry form, contact us by phone or email, or speak with one of our staff, you are voluntarily providing personal information.
Through our website: Cookies and tracking services (such as Google Analytics) help us understand visitor behaviour so we can enhance the online experience. These may capture non-identifiable details such as IP addresses, device type, location data, and browsing patterns.
Via third-party platforms: We may rely on external booking, quoting, or scheduling systems to streamline our services. These systems may store or process limited personal information on our behalf.

We do not collect sensitive personal information unless it is necessary for the project and you have agreed to provide it. All data is collected lawfully, fairly, and with respect for your privacy.

How Your Information Is Used

Any details we collect are used only for the purpose of providing you with reliable, professional bathroom renovation services. We never sell or lease your personal information, and all customer data is handled with the strictest confidentiality.

Primary Uses of Your Information

Your personal information may be used in the following ways:

To reply to enquiries and prepare tailored project quotes
To arrange and confirm renovation bookings or appointments
To manage, plan, and complete renovation work at your property
To follow up on completed projects and invite feedback or testimonials
To send updates, reminders, or service-related notices

Use of Third-Party Services

To keep our operations efficient and customer-focused, Complete Bathroom Renovations makes use of trusted third-party tools and platforms. These may include (but are not limited to):

Analytics platforms such as Google Analytics to measure site activity and visitor engagement
Form and quoting software to securely capture and manage renovation requests
Email and SMS systems for booking confirmations and appointment reminders
Website security and hosting providers to protect customer information from unauthorised access

All third-party services we use are carefully chosen for their reliability and compliance with Australian privacy and data protection requirements. While some data may be processed by these providers, it is never used for purposes other than delivering our services.

Cookies and Tracking Technologies

Our website may employ cookies or similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

Understand how visitors navigate and interact with the site
Enhance speed, usability, and overall site performance
Track key usage statistics such as visit duration and popular pages
Lay the groundwork for future remarketing or ad personalisation

You can disable cookies in your browser settings at any time, though this may impact certain features of the site.

Advertising and Remarketing

Although Complete Bathroom Renovations does not currently run personalised advertising, we may in the future use services such as Google Ads or Facebook Ads to show relevant promotions to previous visitors of our site. These services may rely on anonymised cookies or tracking pixels for remarketing purposes, and any activity will always comply with Australian privacy laws.

Data Security

We take the security of your information seriously. Our website is hosted on secure Australian servers and protected with SSL encryption. We also follow industry best practices in file management and software updates to safeguard your information from loss, misuse, or unauthorised access.

Your Privacy Rights & Contact

At Complete Bathroom Renovations, we respect your right to know, access, and manage the personal details you share with us. The following outlines your entitlements under Australian privacy law and explains how you can exercise those rights at any stage.

Your Rights

Under the Australian Privacy Act, you are entitled to:

Access your information: You may request a copy of the personal data we hold about you at any time.
Correct inaccuracies: If any information is incomplete or incorrect, you can ask for it to be amended.
Withdraw consent: You can request that we stop using your information for certain activities (such as direct communications).
Request deletion: You may ask us to remove your personal data, unless we are legally required to keep it for record-keeping or compliance purposes.

How to Make a Request

If you would like to access, update, or delete your personal information — or if you have any questions about how we handle your data — please get in touch using the contact details below. We aim to reply to all requests within a reasonable timeframe.

Contact Details

Complete Bathroom Renovations
Email: info@completebathroomrenovations.com.au
Website: www.completebathroomrenovations.com.au/contact/

Policy Updates

This privacy policy may be updated occasionally to reflect changes in our services, technology, or legal obligations. The most recent version will always be available on our website. We recommend reviewing this page periodically to stay up to date.

By continuing to use our website and services, you confirm that you have read, understood, and accepted the terms of this privacy policy.